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Privacy Policy

Twisted LLC BBB Business Review

Last updated October 19, 2015

Please also view our Terms of Use page and our FAQ/General Policies page.

We are a business you can trust: At twistedyarnshop.com and Twisted, LLC (collectively, “Twisted”), we understand your concerns about online security and privacy. Our goal is to ensure that your personal information remains secure and your privacy is always respected. This policy outlines Twisted’s steps for protecting the information you choose to share with use. By using this website, you are accepting the practices described in this Privacy Policy. Protecting your privacy is of the greatest importance to us.

About the information we collect online: We are the sole owners of the information collected on this website and in our store. We only have access to/collect information that you voluntarily give us via e-mail, in the store, or via other direct contact with you. We do not sell or rent your information to any outside parties. Occasionally, we may send promotional newsletters and e-mails to you. We may also use any personal contact information you provide to us to send you information about specials, new products or services, upcoming events or opportunities, and other invitations and notices.

What information do we collect? We request personal information from you (which may include name, address, telephone number, e-mail address and credit card information) when you contact us, request to receive communications from Twisted, or make a purchase. If you contact us with a question or request, we will use your information to respond to you regarding the reason you contacted us.

When you make a purchase from Twisted in the store we will ask for your name, email address, phone number, and payment method. If you make a purchase online, by mail, or on the phone, we will also ask for your shipping and billing address. If you pay by check, we may keep a photocopy of your check. If you pay by credit card, we record the transaction, but we do not store your full credit card number. We also maintain pertinent information about you and your purchases in a secure database, including but not limited to the products you purchased, dates, payment types, and any discounts you receive. For example only, if you choose to participate in our frequent shopper program, we will keep track of your purchases and award you a $25.00 credit for every $500.00 you spend.

We may track, collect, and analyze anonymous website traffic information in aggregate, such as the number of visitors to the website, statistics of which areas within our website our users visit, and what types of browsers or operating systems our visitors use. When you visit the Twisted website, our server may also collect your Internet domain and IP address. We use this information as anonymous aggregate data that helps us develop and monitor our performance and track trends and statistics to improve your website experience. We do not combine anonymous information about your website visit with your personal information. We may provide this aggregated, non-personally identifiable information to other companies for purposes such as reporting and marketing.

As necessary, we need to share your information with trusted third-party companies that assist us in managing our operations and in accepting on-line purchase orders. For these purposes, we may transfer information between Twisted and our preferred service providers who use that information to conduct Twisted business. For example, they may handle Twisted’s credit card processing, e-mail distribution, information analysis, and promotions. We provide our preferred service providers with the information they need to perform their services and ensure that they protect your information at a level consistent with our standards. We require that third parties hold this information we provide in the strictest confidence.

This website may contain links to other sites which may take you away from our website. Please be aware that Twisted is not responsible for the privacy practices or information-gathering practices of other sites.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

How Twisted uses cookies and other technology: We use small removable data file(s) that are stored by your web browser on your computer; these small files are commonly called “cookies.” We also use JavaScript, which is a common kind of code used on web sites to make the page change in response to your input. These types of data files provide enhanced user interfaces and allow you to place an order on our website, and allow us to enhance and personalize your shopping experience. For example, some of the benefits derived from the use of cookies:

  • Remember the items in your Shopping Basket
  • Remember information throughout the checkout process
  • Recognize you when you return to our website

Cookies and other tracking technologies are used to help us understand your interaction with our website. This understanding enables us to monitor trends and statistics report on our business results and improve your experience with us over time.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You can also disable use of JavaScript. You do this through your Internet browser settings. Each browser is different, so look at your browser “Help” menu to learn the correct way to modify your security settings. If you turn cookies or JavaScript off, you won’t have access to some features that make your website experience more efficient and some of our services may not function properly.

Steps Twisted takes to safeguard your information: When you submit sensitive information to us either in store or via our website, your information is protected both online and offline. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us.

To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active. Most browsers offer additional security alerts as well. Twisted is certified by Authorize.net and BBB Online (click on seals at top of page for details).

Unsubscribing, removing, or modifying your information: To modify the information you have provided during web store registration, please login and update your account information. To opt-out or unsubscribe from receiving our e-mails, please follow the instructions at the bottom of any promotional Twisted e-mail you receive. You can also send a request to info@twistedpdx.com or call 503-922-1150.

You can do the following at any time by contacting us via info@twistedpdx.com or 503-922-1150:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete/make inactive any data we have about you.
  • Express any concern you have about our use of your data.
  • You may change your email preferences or unsubscribe.

If you have unsubscribed from any Twisted communications, due to production schedules, you may receive communications already in production. Also, if you request your account information be deleted or if you unsubscribe from communications, we may maintain information about past transactions or inquiries for future service and record keeping purposes.

What happens to your information in the event that Twisted is sold or transferred: In the event that Twisted.com or Twisted, LLC is sold, or substantially all of its assets are acquired, your information may be one of the transferred assets.

Policy changes: We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on the date stated at the top of this page.

Contact information: If you have any questions or concerns about this privacy policy, please contact us at info@twistedpdx.com or 503-922-1150.

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